Your first appointment is $120 and will last for approximately 1 hour.
Your follow up appointments are $89 and will last for approximately 30 minutes.
Medicare Enhanced Primary Care (EPC) program is accepted. Following treatment, you will make full payment and then claim on the spot with your Medicare card to receive a rebate of $52.95.

In your first appointment:
Prior to the consultation you will be asked to fill out some essential forms regarding personal details, informed consent, privacy, and past medical history. You will have the opportunity to discuss any concerns or ask questions.
The consultation commences with a brief introduction followed by a detailed case history which entails a series of questions about your presenting complaint and further clarification regarding details about your wellbeing and past medical history.
When case history is completed, physical assessment and screening tests are carried out to create a working diagnosis. You are required to participate in this process by clarifying that you understand the proposed diagnosis and consent to the treatment and management plan ahead. This will be explained in terms you understand and is an ongoing process as your response to treatment is measured and recorded. These points are vital for a productive and transparent treatment process, and are designed to give you the best chance of obtaining your treatment goals and aspirations first discussed at the beginning of the consultation.
In most cases you can expect to receive treatment on your fist consultation, though some circumstances may require referral or further testing such as imaging (X-ray, MRI, CT scan ETC).
At the end of your first consultation you should have a better idea of what your condition is, what has caused it and/or what maintains it, what you can do about, and how to prevent it in the future.

How much does it cost for an appointment?
Your first appointment is $120 and will last for approximately 1 hour.
Your follow up appointments are $89 and will last for approximately 30 minutes.
Medicare Enhanced Primary Care (EPC) program is accepted. Following treatment, you will make full payment and then claim on the spot with your Medicare card to receive a rebate of $52.95.

What can I expect in the initial consultation?
In your first appointment:
Prior to the consultation you will be asked to fill out some essential forms regarding personal details, informed consent, privacy, and past medical history. You will have the opportunity to discuss any concerns or ask questions.
The consultation commences with a brief introduction followed by a detailed case history which entails a series of questions about your presenting complaint and further clarification regarding details about your wellbeing and past medical history.
When case history is completed, physical assessment and screening tests are carried out to create a working diagnosis. You are required to participate in this process by clarifying that you understand the proposed diagnosis and consent to the treatment and management plan ahead. This will be explained in terms you understand and is an ongoing process as your response to treatment is measured and recorded. These points are vital for a productive and transparent treatment process, and are designed to give you the best chance of obtaining your treatment goals and aspirations first discussed at the beginning of the consultation.
In most cases you can expect to receive treatment on your fist consultation, though some circumstances may require referral or further testing such as imaging (X-ray, MRI, CT scan ETC).
At the end of your first consultation you should have a better idea of what your condition is, what has caused it and/or what maintains it, what you can do about, and how to prevent it in the future.

Why is the second consultation so important?
It sheds light on how you may respond to treatment and helps set the course of your treatment plan.
More light will be shed on your condition and the plan ahead during your second consultation especially because your response to the first treatment will be measured and recorded indicating accuracy of the preliminary diagnosis and the first treatment. From here a more thorough treatment plan can be created and then implemented from the second treatment and then in subsequent treatments making up the core of your overall treatment plan. Your second consultation is vital and helps set the course for the commencement of your over-arching treatment plan.
If you follow the treatment plan outlined by your practitioner you are more likely to get the most from treatment, and achieve the best possible outcome. Deviation from the proposed plan often results in limited response from treatment and improvement in symptoms. Additionally, if success from treatment is only gauged on the reduction of symptoms you may also be losing site of the ideal treatment goal which is aimed at removing causative and precipitating factors often in the form of structural, postural, and habitual problems and giving you the tools and education to prevent re-occurrence.

We recommend you attend with underwear that you are happy to dress down to or bring clothing that you are comfortable to change into. A degree of ‘undress’ may be required to perform certain examinations and treatment. During treatment we are adaptable and respect our patient’s choice to undress or not. Please let us know if you ever feel uncomfortable with any part of the process with us.
Please advise your practitioner on what you are comfortable with.

You can view our cancellation and late notice policy below.
Cancellation Policy
Late Notice Policy

Private patients – We have EFTPOS and HICAPS available at the clinic meaning you can claim your health fund benefit on the spot and cover any gap payment.
Medicare Patients – If you have consulted your GP and are using either the Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) program we can process your Medicare benefit immediately. You will be required to pay in full first and then the Medicare component will be completed, if your bank details are current with Medicare you can expect the benefit to be transferred to your account in 24-72 hours. If your bank details are not current Medicare will send a cheque in the mail.
We will consider your circumstances and in some cases ‘bulk billing’ will be applied.
DVA (Department of Veterans Affairs) patients – these patients are ‘bulk billed,’ so no payment is required on the day. (This is only available for osteopathy. DVA gold cards do not require specific referral, however, white cards do.)
Work cover patients – If you are work a cover patient you will be ‘bulk billed’ which means no payment is required on the day of treatment.
Motor accident patients – If you are attending the clinic on the basis of an insurance claim from a motor vehicle accident the matter must first be discussed. Under supervision from your General Practitioner you will have a determined course of treatment. We will require you to make payment in full on the day of your treatment and handle your claim independently with your insurance company.

Yes.
Osteopaths can refer for spinal imaging. X-rays are ‘bulk billed’ however MRI, CT and Ultrasounds will incur an additional cost to the patient.
We will require you to make payment on the day of treatment and will keep an account

No.
Your osteopath is a ‘primary contact practitioner’ meaning that a referral is not required if you are a private patient.
You will require a referral if you are claiming some or all of your consultation fees with a third party provider such as:

  • DVA
  • Medicare (EPC/ CDM)
  • Work Cover
  • Motor vehicle insurance

If you are unsure, please discuss with our reception team.

Yes.
There are many different types and levels of private health insurance. Prior to attending your visit make sure that the insurance you have covers osteopathic treatment.
We have EFTPOS and HICAPS available at the clinic meaning you can claim your health fund benefit on the spot and cover any gap payment.

Osteopaths are Allied Healthcare Practitioners registered with AHPRA (the Australian Healthcare Practitioner Regulation Agency). Osteopaths are primarily concerned with treating the musculoskeletal system and use hands-on manipulation to treat muscles, joints, connective tissue, and organs across the entirety of the body. Osteopathy represents more than a set of techniques and combines a whole body approach with a philosophy that recognises the connectivity within the body and the interaction with the outside environment.
Your osteopath will outline exercises and stretches to support the treatment you receive to help prevent relapse and to fortify you against reoccurring problems.

No.
At Head Above we believe in working collaboratively with other professionals and practitioners. This often means communicating or referring to your General Practitioner as a means of necessity and to ensure you receive comprehensive care.
Osteopathy was recognized and registered as a healthcare profession in the 1970s. Osteopaths are regulated by the Australian Health Practitioner Regulation Agency (AHPRA). In 2004 osteopaths were recognized in the ‘mainstream’ when it was included in the Allied Health Framework of the Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) program. This program allows your General Practitioner to refer patients who are suffering prolonged (chronic) and complex issues into a treatment plan with multiple professionals working toward a common goal. This program is administered by Medicare and you may be eligible at the discretion of your General Practitioner.

No.
Osteopaths may be regarded like ‘technicians’ for the human body. They practice osteopathy as a distinct area of practice and are not regarded as ‘medical’ specialists or ‘medical’ practitioners. They have attended university full time for 5 years and are registered after completing a Bachelor of Clinical Science and Master of Osteopathic Medicine. During the course of their study, osteopaths go into great depth in the study of medical science, anatomy and physiology, biomechanics, pathology, clinical diagnosis, Osteopathic Manual Therapy and Management (OMT and OMM), pain management, nutrition, pharmacology, and exercise rehabilitation.

Osteopaths are trained to examine and read the structure of the human body and figure out individual patterns of postural strain and diagnose specific injury.
In order to prevent the possibility of injury, osteopaths determine where excess strain is being absorbed and correct biomechanics so that strain and pressure is evenly dispersed throughout the tissues. Through these interactions, osteopaths also influence neurological structures that are responsible for pain perception and healing.
Exercises will often be prescribed to help stretch, strengthen and stabilize these areas.

Many people seek treatment from an osteopath when they are in pain, or if they are experiencing stiffness, discomfort, or a feeling of ‘misalignment’. We recommend you consult an osteopath as a first point of call when experiencing any form of musculoskeletal or joint pain/discomfort. An osteopath will seek a complete case history and conduct a thorough assessment and examination to determine the nature and cause of your complaint(s). This means that treatment can be specific and target to resolve your symptoms and further take action and educate to prevent and fortify from a relapse.
Often people seek osteopathic treatment when they have not been successful with other forms of treatment. An osteopath will refer you to the appropriate healthcare provider if they are unable to determine the nature of your complaint or provide the necessary care, this may be to a General Practitioner with a recommendation to seek referral to another medical specialist.
Existing patients often come on a regular maintenance cycle so they can feel their best and find it useful as a means of preventing pain and discomfort.

All forms of hand-on treatment carry a risk and this varies on the type of treatment applied and to whom, and when. Many forms of osteopathic treatment and techniques are regarded to be relatively non-invasive and low risk. An example of this is soft tissue treatment on a muscle where transient discomfort may be expected after a treatment that is likely to resolve. An example of a higher risk treatment approach is what is known as a high velocity low amplitude (HVLA) adjustment also known as the ‘cracking’ technique which can cause severe pain and lasting damage if applied inappropriately or incorrectly.
Osteopaths are trained to minimse risk and to provide you with a treatment that balances risk with a positive outcome. All treatments are conducted with informed consent which promotes careful explanation of the type of treatment offering alternative treatment approaches, and invites the patient to participate in the treatment process.
Osteopaths are trained to ensure that detailed medical history is obtained to determine whether treatment should go ahead and whether an appropriate medical referral is first required. All patients will be screened with all relevant orthopaedic and screening tests prior to treatment to properly determine what type of treatment and techniques are appropriate to use in treatment.

In addition to reducing pain Osteopathy may help to:

  • decrease symptoms in chronic conditions by reducing inflammation
  • improve breathing by optimizing the mechanics of the rib cage
  • improve alignment and posture
  • create programs to improve balance and co-ordination
  • improve circulation to and from tissues of the body
  • decrease discomfort or pain during and after pregnancy
  • improve recovery from injuries in the workplace or sporting field
  • reduce stress by helping relax a patient positively improving their mind-state and sense of wellbeing